Privacy Policy

Wsm Casino respects the privacy of players in Australia and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account services, customer support interactions and related gambling activities. It also applies when you provide information voluntarily, for example when you register, complete verification, make a deposit, request a withdrawal or ask for help.

The information we handle depends on how you use the website and which services you access. You may be able to browse some areas without creating an account, but account, payment and verification services generally require information that can identify you or be linked to your account. Some information may be collected automatically when you use the website, including technical details about your device, browser and interaction with website features.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, we will seek it through an appropriate notice or choice. You may withdraw consent for certain activities, although withdrawing consent does not always affect processing that is needed to provide a service, protect the platform or meet a legal obligation.

This policy should be read together with the website's other applicable terms and notices. If a specific notice explains a particular collection or use of information, that notice may provide additional detail. We may review and update this policy from time to time to reflect changes to the website, our services, technology or applicable requirements. The updated version will be made available on this page.

A casino website typically handles several categories of information. The information collected may vary depending on your account activity, the services you request and the information needed to keep gambling services secure and properly managed.

• Account details, such as your name, date of birth, username, password, contact details, account preferences and other information supplied during registration or account management.
• Identity and verification information, such as copies or details from identification documents, information used to confirm your identity, and records of checks carried out to help prevent fraud, misuse or unauthorised access.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and information needed to investigate or reconcile a payment.
• Communications and support information, including messages, requests, feedback, complaints, records of contact with support and information you choose to provide when asking for assistance.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and details about how you use or interact with the website.
• Cookie and similar technology information, including identifiers, preferences, session data, pages viewed and information about website performance, security and functionality.

You should provide information that is accurate, current and complete when requested. If information is inaccurate or no longer current, account access, verification or payment processing may be affected. You should also take reasonable care when submitting identification documents and avoid providing information that is not needed for the relevant request.

Information may be received directly from you, generated through your use of the website, or provided by service providers that help with payments, identity checks, security, technology, communications or customer support. We may also receive information where it is necessary to identify suspicious activity, protect players or meet an applicable obligation.

Personal information is handled for purposes connected with operating and improving the website and providing gambling services. The purposes may include the following:

• Creating, administering and securing your account, including helping you sign in and maintaining your account preferences.
• Processing deposits, withdrawals and other account transactions, maintaining accurate records and responding to payment questions.
• Performing identity, age, security, anti-fraud and responsible service checks where these are required or appropriate.
• Providing customer support, investigating complaints, responding to requests and communicating about your account or a service you have used.
• Detecting, preventing and investigating fraud, money laundering, attempted abuse, account takeover, unauthorised activity and other risks to the website or its users.
• Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the operation of gambling services.
• Monitoring website performance, troubleshooting technical issues, improving functionality and understanding how players use the website.
• Sending service messages, security notices, account information and other operational communications needed to manage your relationship with the website.
• Sending marketing communications where permitted and, where required, where you have provided consent or another valid permission applies.

We aim to use information only for a genuine and relevant purpose and to handle it in a way that is proportionate to that purpose. Information may be combined where necessary to keep account records accurate, confirm activity, provide support or protect the website. Automated tools may be used for security, verification, fraud detection or account administration. Where an automated result has a significant effect on your account, you may contact support to ask for the matter to be reviewed, subject to security and legal requirements.

We may use aggregated or de-identified information for analytics, security and service improvement. Information that has been changed so it no longer reasonably identifies an individual may be used for broader reporting and operational analysis.

Information may be shared where this is reasonably necessary to provide services, operate the website, complete a transaction, protect users or meet an obligation. This can include sharing relevant information with payment providers, identity and verification providers, technology suppliers, hosting providers, security specialists, customer support providers, professional advisers and other service providers that assist with website operations.

Information may also be disclosed where required or permitted to do so, including in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected unlawful activity, or to prevent fraud and misuse. We do not share more information than is reasonably needed for the relevant purpose. Service providers may only use information in connection with the services they provide or as otherwise permitted.

Some service providers may store or process information outside Australia. Where information is handled in another country, the protections that apply may differ from those in Australia. Appropriate contractual, technical or organisational measures may be used where suitable, but no online transmission or storage method can be guaranteed to be completely secure.

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, authentication processes, monitoring, staff procedures and the use of specialist providers. You are responsible for keeping your password and account access details confidential and should notify support promptly if you believe your account has been accessed without permission.

No security measure removes every risk. If a privacy or security incident occurs, information may be handled as needed to investigate the incident, contain its effects, restore services, protect affected people and provide any notice that may be required.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, personalisation or marketing. The availability of particular cookie types may depend on the website features you use and the choices presented to you.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you block essential cookies, some account, security or website functions may not work correctly. Changing browser settings does not necessarily remove information that has already been collected or alter other account records.

How long information is kept

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, including account administration, support, security, dispute resolution, financial records and service improvement. When information is no longer needed, it may be securely deleted, destroyed, anonymised or placed beyond routine use.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, transaction, security and communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Retained information is subject to appropriate protections and will not be used for unrelated purposes simply because it has been retained.

Your privacy choices and data rights

Depending on the circumstances and any applicable exceptions, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your information, or withdraw consent to receive marketing communications. You may also ask questions about how your information is used or request clarification about a privacy matter.

To exercise these rights, contact support@wsmcasino.best and explain your request. Please include enough information for your account or request to be identified, but do not send passwords or unnecessary sensitive information by email. We may need to verify your identity before providing information or making changes. This helps prevent unauthorised access and protects the privacy of your account.

A request to delete information, restrict a use or withdraw marketing consent may not apply to all processing. For example, information may need to be retained for legal, security, fraud prevention, transaction or dispute purposes. If a request cannot be completed in full, the reason will be explained where appropriate. You can usually stop promotional messages by using the unsubscribe option in the message, but service and security communications may still be sent when necessary to manage your account.

We aim to respond to privacy requests within a reasonable time and may ask for further details where a request is unclear or unusually broad. If you are concerned about the way your information has been handled, contact support@wsmcasino.best first so the matter can be reviewed and addressed.