Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game result is determined by the rules and outcome of that game. Past results do not predict future results, and a losing run does not make a win more likely. Avoid viewing gambling as an investment, income source or method of recovering money.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available for entertainment after essential expenses, financial commitments and savings have been considered. Never gamble with money needed for rent, bills, food, education, medical care or other important obligations.

Basic safer gambling principles

• Set a budget before starting and do not exceed it.
• Set a time limit and take regular breaks away from the game.
• Do not chase losses by increasing stakes or playing for longer.
• Do not borrow money, use credit or sell possessions to gamble.
• Keep gambling separate from essential household finances.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that a promotional message or bonus does not remove the risk of losing money.
• Treat every stake as money that may be lost.

If gambling stops feeling like a choice and starts feeling necessary, take a break and consider speaking with someone you trust. Asking for support early can make it easier to regain control.

Personal limits can help you make decisions before you begin playing. Depending on the features available to you, you may be able to set deposit, spending, loss or session limits, or request a temporary break from your account. Limits are most useful when they are chosen before gambling begins and are not changed in response to a loss.

Plan before you play

1. Choose a gambling budget for a defined period, such as a day, week or month.
2. Decide how long you will play and set an alarm or reminder to stop.
3. Write down your limit if that helps you remain accountable.
4. Check your balance and activity regularly so that your spending is clear.
5. Stop when your limit is reached, whether the session has resulted in a win or a loss.
6. Review your gambling habits from time to time and reduce your limits if needed.

Limits are not a guarantee that gambling will remain safe, and they should not be used to justify spending more than you can afford. If you find yourself repeatedly trying to increase limits, bypass restrictions or open additional accounts, stop gambling and seek assistance.

Taking a break or closing your account

You can choose to take a break from gambling at any time. Account or safer-gambling settings may include temporary suspension, a longer exclusion period or account closure, subject to the options and processes that apply to the service. A request for a break or exclusion should be treated seriously. Do not create another account or use another person's account during that period.

If you want to stop gambling, use the relevant account settings or contact the available customer support channel through the website. You may also remove saved payment methods, unsubscribe from promotional communications and use device or website blocking tools to make access more difficult.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It does not always begin with a large loss. Small but repeated changes in behaviour can also indicate that gambling is becoming difficult to manage.

Possible warning signs

• Spending more time or money gambling than you intended.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Trying to win back money after a loss, often called chasing losses.
• Increasing your stakes to achieve the same excitement.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money or using credit to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling or its financial effects.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Selling belongings, delaying bills or using money set aside for important needs.
• Feeling guilt, shame or regret after gambling but continuing to play.

One or more of these signs does not mean that you must manage the situation alone. It is a reason to pause, stop gambling and talk with an independent support service, a qualified counsellor or someone you trust. Support is available for people who gamble and for family members or friends affected by another person's gambling.

If gambling is causing concern, consider taking the following steps immediately. Move away from the gambling website or app, avoid depositing more money and tell a trusted person what is happening. Looking at bank statements and recent account activity can help you understand the extent of your spending. Do not try to manage serious financial problems by gambling more.

1. Stop playing and take a meaningful break.
2. Use available account limits, suspension or self-exclusion options.
3. Remove access to payment methods used for gambling where practical.
4. Ask your bank or financial institution whether gambling transaction controls or other safeguards are available.
5. Speak openly with a trusted family member, friend, health professional or gambling counsellor.
6. Seek financial counselling if gambling has affected bills, debt or other commitments.
7. Use recognised gambling support services available in Australia or in your state or territory.
8. If you feel unsafe, overwhelmed or at risk of harming yourself, seek urgent help from emergency or crisis services.

Support can be confidential, and you do not need to wait until a problem becomes severe before asking for help. A professional can help you understand your gambling, plan practical changes and identify services suited to your circumstances. If English is not your preferred language, ask a support service about available language assistance.

Protecting other people

Accounts must be used only by the registered account holder. Do not allow another person to gamble through your account, and do not use someone else's account. Keep account passwords and payment information private. Parents and guardians should use appropriate device, payment and account controls to help prevent children from accessing gambling services.

Wsm Casino aims to provide clear information and encourage informed choices. We may provide account tools, activity information and safer-gambling options to help players manage their use of the service. The availability and operation of these features can depend on the service, account and applicable requirements. Please read any instructions shown in your account carefully.

We do not describe gambling as a way to improve your financial position, and we encourage players to consider the risks before depositing or playing. Responsible gambling is a shared responsibility. Our information cannot replace professional financial, medical or counselling advice, and no account feature can remove all gambling risk.

Wsm Casino is intended for adults who are legally permitted to gamble. Anyone under the applicable legal age must not create an account, deposit funds or use the service. If you are unsure whether you can legally gamble online from your location, do not proceed until you have checked the requirements that apply to you.

If you are concerned about your own gambling or someone else's gambling, act early. Set a limit, take a break and seek independent support. Your wellbeing is more important than continuing to play.